What Does White Glove Delivery Include?
Our expert team delivers your item(s) right to your room of choice and handles all the assembly for you.
A signature is required on the day of delivery.
We’ll remove all packaging after assembly, and if you order a mattress, we’ll take away your old one at no extra charge. Please note, for health and safety reasons, drivers are prohibited from collecting mattresses that are wet and/or heavily soiled from any residence. Mattress removal will be conducted on a one-for-one basis, meaning one mattress may be collected for each new mattress delivered.
What does Drop off Delivery Include?
Your item(s) will be delivered to your curbside, in your driveway, garage, carport or parking space.
Your furniture will arrive in its original packaging and may require assembly. Please be aware some manufacturers do not provide assembly instructions.
No signature is required.
Free Customer Pickup
- Call customer service to confirm your furniture is ready for pickup.
- Bring a copy of your invoice and a photo ID. Ensure the pickup person is listed on the invoice.
- Bring a vehicle with enough space to safely transport your furniture. Don't forget the rope, tiedowns, and blankets to properly secure and protect your furniture.
- Upon arrival, inspect the furniture for any damage that may have occurred during the shipping process. If you find anything that doesn't meet your approval, simply inform the Mor employee assisting you.
- Due to regulations, our staff is unable to assist you in securing your furniture.
Delivery Fees
Product purchases in the local area are subject to standard delivery rates.
For extended delivery areas, there is a distance-based surcharge in addition to the standard fees. The delivery fees are determined by the order subtotal.
White Glove Delivery Fees
Fees and chargers are determined by subtotal. Prices reflect local deliveries only. SafeGuard and other furniture protection products do not affect the order total used to calculate your delivery fee. For questions or to schedule a long distance furniture delivery, call or text 866-466-7435.
| Order Subtotal | Delivery Fee |
|---|---|
| Mattresses $1499+ | FREE |
| Under $399.99 | $59.99 |
| $400.00 - $699.99 | $79.99 |
| $700.00 - $999.99 | $99.99 |
| $1000.00 - $1299.99 | $129.99 |
| $1300.00 - $1499.99 | $149.99 |
| $1500.00 - $1799.99 | $179.99 |
| $1800.00 - $1999.99 | $199.99 |
| $2000.00 - $2499.99 | $249.99 |
| $2500.00 - $2999.99 | $299.99 |
| $3000.00+ | $349.99 |
Extended Delivery Area Surcharges
Added to the standard fees
| Distance from Warehouse | Surcharges |
|---|---|
| 61 – 75 miles | $50.00 |
| 76 – 100 miles | $75.00 |
| 101– 125 miles | $100.00 |
| 126 – 150 miles | $150.00 |
| 151 – 175 miles | $200.00 |
| 176 – 200 miles | $250.00 |
| 201 – 250 miles | $300.00 |
| 251 – 300 miles | $350.00 |
| 301 - 350 miles | $425.00 |
| 351 - 400 miles | $500.00 |
| 401 - 500 miles | $600.00 |
| 501 – 650 miles | $700.00 |
| Distance from Showroom | Surcharge |
|---|---|
| 26 – 50 miles | $25.00 |
| 51 – 75 miles | $50.00 |
| 76 – 100 miles | $75.00 |
| 101+ miles | See Warehouse Fees |
We want to make scheduling your furniture delivery as convenient and easy as possible. We do not want you to have to rearrange your schedule to accommodate your furniture delivery. That is why we make it easy for you to confirm, track, or reschedule your white glove furniture delivery service. You can manage your delivery window HERE or via calling or texting us at 866-466-7435. Our friendly customer service representatives are always available to speak on the phone to help coordinate your furniture delivery. Still, we know that many customers prefer the convenience of handling this online or via text.
Be sure to schedule your delivery at a time when someone 18 or older is available to receive the delivery. Keep in mind that you must confirm your delivery via phone, email, or text.
We make every effort to get your furniture to you by the scheduled delivery date. Suppose the table you ordered is not already in stock. In that case, we give you a tentative delivery date based on the manufacturer's lead time. We make every effort to deliver the furniture to you by this date. Still, delivery times may need to be adjusted if the manufacturer does not get the table to us in time.
Two days prior to your scheduled delivery, we will reach out to you to confirm your 4-hour delivery window. If the window does not work for you, we will be happy to change your delivery date and answer any questions you may have. Please let customer service know at least 24 hours before the scheduled delivery date if you need to reschedule your delivery.
How to Prepare for White Glove Delivery
Confirm Delivery
Schedule your delivery and provide access info (HOA rules, gate codes, parking).
Clear Space
Remove furniture/electronics from delivery area. Measure to ensure a perfect fit.
Inspect Furniture
Check for defects or damage before the team leaves. Report any issues within 48 hours.
Policies And Services
1. What Is Your Return Policy?
If the item(s) you chose from Mor do not meet your needs or you simply change your mind, Mor has you covered! Reselecting, returning, or refunding your items is as easy as 1-2-3:
1. Notify Mor within 48 hours of receiving your item(s) to begin the process. Beyond the initial 48 hours Mor will not be able to accommodate a reselection, return and refund.
2. A Mor associate will help you with your reselection or return request. The product being returned must be returned to Mor within a brief and reasonable time frame (7 days or as) and be in comparable condition as you received it; in the event the items you reselect are not readily available you may end up with an "empty room" until the new items arrive.
3. After we review the products' condition (if no items appear to be used or damaged) Mor will be unable to provide a credit or refund and receiving the item(s) back into our inventory. Mor will process any refunds due back to your original form of payment less any delivery fees paid to the contract delivery service.)
Now there are a few rules we need to follow:
1. Items must be returned to the location from which they were picked up or delivered out of.
2. If you need professional assistance to physically return the item(s) to Mor, we can help facilitate this with a fee comparable to that of our standard delivery rates.
3. The item(s) being exchanged must be returned to Mor in the same condition in which they were picked up or delivered. No exchanges or refunds can be given for items that have been damaged or soiled while in your possession.
4. This offer does not apply to floor samples, custom order items, mattresses or bases.
Refunds or exchanges are only allowed during the initial 48 hours after delivery. For longer term manufacture warranties, Mor will continue to assist you for the duration of the warranty.
2. If you need professional assistance to physically return the item(s) to Mor, we can help facilitate this with a fee comparable to that of our standard delivery rates.
3. The item(s) being exchanged must be returned to Mor in the same condition in which they were picked up or delivered. No exchanges or refunds can be given for items that have been damaged or soiled while in your possession.
2. When Can I Expect A Refund For A Cancelled Item?
Refund information will be provided here.
3. Does My Furniture Come With A Warranty?
Warranty information will be provided here.
