Frequently asked questions

If the item(s) you chose from Mor do not meet your needs or you simply change your mind, Mor has you covered! Reselecting, returning, or refunding your items is as easy as 1-2-3:

1. Notify Mor within 48 hours of receiving your item(s) to begin the process. Beyond the initial 48 hours Mor will not be able to accommodate a reselection, return and refund.  

2. A Mor associate will help you with your reselection or return request.  The product being returned must be returned to Mor within a brief and reasonable time frame (7 days or less) and be in comparable condition as you received it. In the event the items you reselect are not readily available you may end up with an “empty room” until the new items arrive.

3. After reviewing the products condition (If the items appear to be used or damaged Mor will be unable to provide a credit or refund) and receiving the item(s) back into our inventory, Mor will process any refunds due back to your original form of payment (less any delivery fees paid to the contract delivery service.) 

Now, there are a few rules we need to follow:

1. Items must be returned to the location from which they were picked up or delivered out of.

2. If you need professional assistance to physically return the item(s) to Mor, we can help facilitate this with a fee comparable to that of our standard delivery rates. 

3. The item(s) being exchanged must be returned to Mor in the same condition in which they were picked up or delivered.  No exchanges or refunds can be given for items that have been damaged or soiled while in your possession.  

4. This offer does not apply to floor samples, custom order items, mattresses or bases.

Refunds or exchanges are only allowed during the initial 48 hours after delivery. For longer term manufacture warranty issues, Mor will continue to assist you for the duration of the warranty terms

Please allow 10 business days to receive your refund. Refund timeframes depend on the form of payment as well as the banking institution.

Mor Furniture for Less Inc. warrants it’s furniture to be free from defects in materials and workmanship under normal usage for a period of one year from the date of possession.  This warranty is limited to the individual(s) listed on the original invoice and a valid copy of the original invoice is required for all warranty claims.

· Furniture that has been modified by anyone other than Mor Furniture for Less, Inc. will be excluded. 

· Clearance, damaged, or “as-is” merchandise, as well as accessories and bed linens, are not applicable under this warranty program.

· Normal wear and tear (such as fabric fading, fabric pulling, etc.) is to be expected and not covered under the program. 

You have (48) hours to report any damages or defects to our Customer Service department.  Call or text us at (866)-466-7435. We are not responsible for damages that occur as a result of customers moving or assembling products. To help expedite your claim, we might ask to send clear photographs to arrange appropriate services. 

If you don't plan on using your item(s) immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 48 hours of delivery.

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We’re so confident in our ability to save you money that we offer a 30-Day Price Guarantee. Here’s how it works:

· Purchase your furniture at Mor online or in-store.

· If the sum of your total purchase is offered for less during the 30 days after receiving your merchandise, we will issue you an in-store credit for the difference.

· Notify us by TEXTING 866-466-7435 

· Your credit may be used on anything we offer.

· Financing note: If your adjusted total is below the price threshold that allowed you to qualify for tiered financing, your finance plan may be adjusted based on your new purchase sub-total.