Customer Direct Ship Policy

Some items are shipped directly from our manufacturer or vendor partners. These items are not available for store pickup or white glove delivery.

Shipping

Your order will be delivered via FedEx or UPS.
Once your order ships, you’ll receive an email with tracking details.
Delivery dates are estimates and may vary based on product availability and carrier schedules.

Some Customer Direct items may require customer assembly. When assembly is required, instructions and all necessary hardware are included with your shipment.

Please review your order carefully before placing it. You may cancel a Customer Direct order at no charge within 24 hours of placing it, provided it has not yet shipped. Once an order has shipped, it can no longer be canceled. If you no longer want the item, please see our Returns policy below.

Please inspect your items as soon as they arrive, and keep all original packaging until you’ve confirmed everything is correct.
If you notice any damage, defects, or missing parts, including concealed damage found after unboxing, please take photos and contact Mor Customer Service at customerservice@morfurniture.com or (866) 466-7435 within 48 hours of delivery so we can resolve the issue quickly at no cost to you.

To start a return, contact Mor Customer Service within 48 hours of delivery with your order number, and we’ll provide return instructions. Please do not ship items back without authorization, as unauthorized returns cannot be processed.
Items must be unused, in their original condition, and include all original packaging and parts.
Items that have been assembled, modified, or damaged after delivery may not be eligible for return.
Customers are responsible for return shipping fees on all non-quality-related returns, including ordering the wrong item or no longer wanting it. If a customer refuses delivery, the return shipping fee will be deducted from the refund.

Refunds are processed after items are received and inspected, and are issued to the original method of payment.
Please allow up to 10 business days for your refund to be completed.