Customer Direct Policy
Customer Direct Ship Policy
Some items are shipped directly from our manufacturer or vendor partners and are not available for store pickup or white glove delivery.
Shipping
- Your order will be delivered via FedEx, UPS, or a freight carrier depending on item size.
- Once your order ships, you’ll receive an email with tracking details.
- Delivery dates are estimates and may vary based on product availability and carrier schedules.
Assembly
- All Direct Ship items require assembly by the customer.
Order Changes & Cancellations
- Please review your order carefully before placing it. Once your order has been processed or shipped, it cannot be canceled.
Damaged, Defective, or Missing Items
- Please inspect your items as soon as they arrive.
- If you notice any damage, defects, or missing parts, contact Mor Customer Service within 48 hours of delivery so we can help resolve the issue quickly.
Returns
- To start a return, contact Mor Customer Service via email at customerservice@morfurniture.com or call or text us at 866-466-7435 and provide your order number.
- Items must be unused, in their original condition, and include all packaging and parts.
- Items that have been assembled, modified, or damaged after delivery may not be eligible for return.
- Please note that customers are responsible for covering return shipping fees for all non-quality-related returns, including ordering the wrong item or the item is no longer wanted.
Refunds
- Refunds are processed after items are received and inspected.
- Please allow up to 10 business days for your refund to be completed.
